Policies
Cancellation Policy
Cancellation Notice: We kindly request a minimum of 24 hours' notice for any appointment cancellations or rescheduling.
Late Cancellations: For cancellations made less than 24 hours before the scheduled appointment time, a cancellation fee of 50% of the service price will be charged.
No-Shows: In the event of a no-show, where a client fails to show up for a scheduled appointment without prior notice, or any contact, the full service price will be charged.
Prepaid Appointments: If a client has prepaid for their appointment and provides the required notice for cancellation or rescheduling, their payment will be kept as credit on their account for future use.
Rescheduling: Clients are welcome to reschedule their appointments, subject to availability, without incurring any additional fees if the request is made within the specified cancellation notice period.
Extenuating Circumstances: We understand that emergencies or unforeseen situations may arise. Please communicate with us as soon as possible if you encounter any such circumstances, and we will work with you to find a suitable solution.
Cancellation Policy Acknowledgement: By booking an appointment with us, clients acknowledge and agree to abide by our cancellation policy.
Returns Policy
Handmade & Perishable Items: Due to the nature of perishable items, such as food, flowers, or other time-sensitive products, we cannot accept returns or offer refunds for these items. We strive to provide the highest quality handmade goods, and their freshness and condition at the time of delivery are beyond our control.
Non-Perishable Items: For non-perishable items, we offer a return policy within 14 days of purchase. If you are not satisfied with your purchase, please follow the guidelines below:
a. Return Eligibility: To be eligible for a return, the non-perishable item must be in its original condition, unopened, and unused. It should be in the same packaging and include any accompanying tags, labels, or accessories.
b. Return Process: To initiate a return, please contact our customer service team within 14 days of purchase. They will guide you through the return process and provide you with any necessary instructions. Please note that the customer is responsible for any return shipping costs.
c. Refund or Exchange: Once we receive and inspect the returned item, we will notify you regarding the eligibility of a refund or exchange. If approved, refunds will be issued using the original payment method. Exchanges will be subject to product availability.
d. Exceptions: Certain items, such as personalized or customized products, may not be eligible for returns. Please check the product description or contact our customer service team for clarification before making a purchase.
Damaged or Defective Items: If you receive a damaged or defective non-perishable item, please contact our customer service team immediately. We will work with you to resolve the issue, which may include a replacement, refund, or store credit, depending on the circumstances.